The following terms and conditions apply to the travel arrangements travel agencies Maris Tours and are an integral part of the contract or voucher for the services of accommodation or other services, made between Maris Tours, Prolaz kod zdenca 1, Pula, and passengers who must be at least 18 years old.

Payment: Payment 30% of the total amount of reservation, it is necessary to execute immediately after booking confirmation to the account the agency by credit card or bank transfer, and the remaining 70% no later than 30 days prior to arrival, or 100% upon approval (if the date of arrival has less than 30 days). All prices are in Euro currency or HRK. All bank charges and other costs that come when payments are charged to passengers. Prices, dates, hotels and the availability of flights and travel are guaranteed only after the redemption payment on the account of the agency Maris Tours.
When booking, the passenger confirms that he is familiar with the General Terms of travel that had previously been carefully documented, and that they fully accept. Thus, everything stated in the General Terms and Conditions becomes legally binding for both passengers, and the agency.
Maris Tours reserves the right to correct any errors and re-bill any arrangement wrongly invoiced.
Reservations placed on hold should be confirmed within 48 hours.

Provisions for children: Children under 14 years do not travel alone and must be accompanied by adults older than 18 years in the same package.

Exclusions: The management, tickets to museums and monuments, sightseeing tours, tips, energy supplement and phone, phone calls, drinks, taxes, room service, laundry or other things of personal nature, unless otherwise specified in your account, are not included. All personal expenses must be paid before departure from the hotel, apartment or other accommodation, and by returning the rental car.
When during the check-in a hotel must have a valid travel document with photo.

Cancellation: The package is considered to be confirmed after the payment in case of cancellation of reservation agency reserves the right to charge penalties and pena to dismiss. All cancellations package must provide a written agency to mail or fax. Reservations can be canceled only upon receipt of written notice.
- If the booking has been canceled until 30 days before arrival will be charged 30% of the total price of the reservation, a minimum of 20€
- For cancellation from 29-15 days before arrival will be charged 40% of the total price of the reservation
- For cancellation from 14 to 0 days before arrival will be charged 50-70% of the total price of the reservation
- For cancellation after departure, or if the passenger does not appear in the booked accommodation will be charged 50-100% of the total price of the reservation.
All reservation changes must be submitted in writing to the agency to mail or fax.
If the booked accommodation unit reaches more people than is indicated on the travel documents (voucher), the service provider has the right to deny service undeclared passengers or accept all travelers with charge unannounced passengers on the spot.
Any changes or modifications to existing reservations are subject to change fees that depend on the destination and dates of travel. Some packages or parts of packages are not changing. If the changes include a change in the rate, it is necessary to make a difference in the payment within 24 hours.
Changes to the return flight during the trip are subject to change according to availability of air agreements.

Returns: Some packages are non-refundable. Entitled to a refund of the paid package has a passenger under the above conditions of cancellation of booking. Requests for refund must be submitted in writing (address Maris Tours, passage in a well 1, 52100 Pula, Croatia) or e-mail ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) not later than 15 days of the change or cancel the reservation. A request for a refund can also be sent by fax to: 00385-52-397-090.
Accepting the return of the client waives all rights and remedies under applicable laws, except the amount of the refund.
Prices listed in our bids and the arrangements are based on a contract basis with our partners and do not necessarily correspond to the published prices on the spot in the house in which the traveler resides, and any difference in price can not be the subject of the complaint.

Insurance risk cancellation of travel: If the traveler thinks that he might be forced because of certain situations to cancel the trip, the agency recommends payment of the insurance policy cancellation. Cancellation insurance can not pay later, but only before the trip. Insurance premium is calculated depending on the value of travel and accommodation price. Cancellation insurance is valid only in the following cases: with the written confirmation of death, the unfortunate case with serious physical injury, sudden acute illness, when is undoubtedly needed a medical care, disorders of pregnancy, failure to vaccines which was required to receive mandatory according to the regulations of the country of travel, damage to property caused by fire, natural disasters or intentional criminal third parties, and a military drill.

Travel insurance: Prices do not include travel "package" travel insurance: insurance against risk accidents and diseases in the travel, insurance against damage or loss of luggage as well as voluntary health insurance. In the event that a traveler requires listed insurance companies, it can be arranged directly with one of the insurers or agencies, where the agency acts only as an intermediary.

Accuracy of the data: The traveler is required to properly fill out reservation form with the correct information (such as a document of identification) and review the names on the voucher, invoice and account. Is not responsible for any damages resulting from passengers deliberate or unintentional entering the wrong data.

Agency responsibility: The duty of the agency's concerns about implementation of services and the choice of provider, and care about the rights and interests of passengers, according to the traditions in tourism.
The Agency reserves the right to make changes to reservations in the event of circumstances that can not be predicted, avoided or removed. Booked accommodation can be replaced only with prior notification to the traveler and the placement of the same or higher category and at the price of accommodation by which the passenger confirmed reservation. If the substitute accommodation is possible only in a facility more categories, or at a price higher by 15% of the price paid services, the agency reserves the right to charge the price difference upon consulting the passengers. In the case of the inability to replace the paid accommodation, the agency reserves the right to cancel the reservation by the passenger prior notice of at least 7 days before arrival, and guarantees a full refund of the amount paid. Passenger in case of cancellation of the agency has no right to claim damages from the agency, the agency is obligated to carry out only refund the amount paid to the account of the agency.
If that happens it is not possible, adequate replacement on the day of arrival, the agency will try to provide passenger information on available accommodation that is not supply agencies, and be sure to return the passenger paid full amount.

Obligations of passengers: The traveler is required: to have valid travel documents, to respect the customs and foreign exchange regulations of the country where the destination is located, to comply with the foreign exchange and customs regulations, as well as other laws and bylaws of the Republic of Croatia and other countries through which pass and which stay (in case of continuing inability to travel due to violation of regulations by the passengers, all costs incurred bear pasangers), travel to countries that require mandatory vaccination against some diseases of the traveler is required to possess certificates and documents about vaccination, to obey house rules in accommodation units, and to cooperate with offering services in good faith, upon arrival at the destination to provide a submitted document of payment (Voucher), the traveler is required to check whether his entry into a country where the destination is located or the neighboring countries require visas. Agency is not liable for damages resulting from failure of passengers.
After booking the passenger agrees to, if you cause any damage, to pay all the damages caused to service provider.

Objections: If the services provided are not satisfactory, the passenger may request compensation by filing a written complaint. Every traveler has a right to complain fot the paid services that he didn't recive.
The traveler is required upon arrival to immediately list inadequate service to representatives of the host and advise to the agency by e-mail or phone (0038552397299). The traveler is required to cooperate with the service provider and the agency in good faith in the direction of removing the causes of the complaint. If the traveler at the destination accepts the solution that corresponds to the service paid for, the agency is not required to accept subsequent complaint.
If after any intervention on the spot the problem is not rectified, not later than 8 days after returning from vacation, the traveler is required to send a written complaint, together with accompanying documents and photographs that prove the basis of the complaint the agency by e-mail or mail. Agency takes into consideration only properly filed complaints received within 8 days.
While the process solution takes a total of up to 28 days from the date of investment the complaint, the passenger is irrevocably waives mediation by any other party, arbitration from UHPA or other institutions, as well as giving information to the media. Also at this time traveler to renounce his right to claim.
The maximum compensation per complaint can not exceed amount of the cost of the service, and can not encompass the services used or the total amount of services. This excludes the right of the passengers to complain to the reservation holder. The Agency can not be held responsible for the weather conditions, cleanliness and temperature of the destination, and all other similar situations and events that may cause dissatisfaction of passengers, and do not affect directly the quality of reserved accommodation unit (the crowds, theft, damage to property, etc. ).

Personal data protection: The traveler personal information is given voluntarily. Agent agrees not to bring out personal information of passengers out of the country or give a third party, except for the purpose of realization of the required services. Exception of providing personal data to third parties refers to the contracting of insurance from the risk of cancellation and insurance against accidents and illness, insurance risk of damage and loss of luggage and voluntary health insurance during travel and stay abroad. Personal information of passengers will be kept in the database, in accordance with the decision of the Agency on the manner of collection, processing and storage of personal data.

Jurisdiction of Court: The traveler and the agency will endeavor to any disputes arising from this Agreement to solve mutual agreement, while subject to the decision is competent court in Pula, and the relevant law will be the Croatian law.


If you have any questions, please call us at 0038552397299 or send us mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .